Job Description

• Good career opportunity
• Accessible working location
• Wellness benefits for employee

As a Customer Service Representative, you will be responsible for the following duties:

• Handle and respond to customer inquiries through phone calls, emails, WhatsApp, SMS, and social media platforms.
• Effectively manage a large volume of customer interactions in a dynamic, fast-paced setting.
• Schedule patient appointments at the clinic.
• Utilize the clinic’s management software for administrative and booking tasks.
• Provide customers with accurate information regarding dental treatments and procedures.
• Perform day-to-day operational tasks within the Customer Service department.
• Foster long-term customer relationships through clear, open, and engaging communication.
• Understand and evaluate patients’ needs to ensure a high level of satisfaction.
• Welcome customers warmly and determine the reason for their visit or call.
• Collaborate with the Customer Service Manager to maintain quality service standards.
• Prepare basic reports on appointment bookings and patient follow-ups.
• Carry out additional tasks as assigned by the Management.

Requirements:

• Possess a min. Nitec qualification. 
  
  

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777