Job Description

• Career Development Opportunity
• Convenient Working Location
• Competitive Remuneration Package

As a Executive (Patient Relations Services), you will be responsible for the following duties:

• Receive, assess, and manage patient and family feedback across multiple channels, including complaints, compliments, and suggestions.
• Conduct timely follow-ups to acknowledge concerns, clarify issues, and keep patients and families informed.
• Coordinate investigations with clinical and non-clinical departments to ensure accurate fact-finding and appropriate resolution.
• Prepare clear, empathetic, and professional written and verbal responses in line with institutional policies and service standards.
• Support service recovery efforts to address concerns and rebuild patient and family trust.
• Act as a neutral liaison between patients/families and hospital departments to facilitate understanding and resolution.
• Coordinate and facilitate family conferences with relevant stakeholders, including minute-taking and formal case closure communication.
• Escalate complex, sensitive, or high-risk cases to management in a timely and appropriate manner.
• Maintain accurate documentation, analyze feedback trends, and prepare reports with insights to support quality improvement initiatives.
• Ensure compliance with governance requirements, response timelines, confidentiality standards, and patient experience objectives.

Requirements: 

• Degree in Healthcare Management, Business Administration, Communications/ Public Relations, Social Work, Psychology, or related disciplines
• Possess 1 to 3 years of relevant working experience
• Preferably in healthcare sector

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email
Email Address: APPLY@ALLIEDSEARCH.COM.SG

ALLIED SEARCH PTE. LTD.
EA LICENSE :        19C9777